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How rasqq login Handles Your Personal Data

Your privacy matters to every step of your account journey at rasqq login — from the moment you register through every deposit you make via DANA, OVO, GoPay…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records securedAccount access logs retained for your reviewRight to request data deletionIndonesia-region compliance posture
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rasqq login How rasqq login Handles Your Personal Data
PRIVACY CONTACT CHANNELS

How to Reach Our Privacy Team Directly

If you have a question about how we store your data, want to correct inaccurate information on your account, or need to submit a formal data-deletion request, our privacy support team is available seven days a week. You can reach us through live chat between 08:00 and 24:00 WIB, by email for written requests that require a formal response, or through our in-app help desk where your account context loads automatically so we can act faster.

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Live Chat — Privacy Queries

Connect with our privacy support agents directly inside the platform between 08:00 and 24:00 WIB. Your account session loads automatically so we can locate your data record without delay and respond within minutes.

Email — Data Requests

Send formal data-access, correction or deletion requests to our privacy inbox. We aim to acknowledge every email within 24 hours and resolve the request within 14 calendar days as required under our data-handling obligations.

In-App Help Desk

Open the Help section inside your rasqq login account, select Privacy & Data, and submit your query with account context already attached. This path is the fastest route for straightforward data-correction requests.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Every layer of your account — from login authentication through payment history to session cookies — is covered by a specific control.

AES-256 Encryption at Rest

All personal records, including your DANA and OVO wallet identifiers, are stored using AES-256 encryption. Only authorised internal systems with a verified access key can decrypt and read your account data at any point.

TLS 1.3 in Transit

Every data packet travelling between your device and our servers — including GoPay transaction confirmations and QRIS scan tokens — is wrapped in TLS 1.3. No session data passes over an unencrypted connection under any circumstance.

Cookie Control Panel

When you first open rasqq login, a cookie consent panel appears. You choose which non-essential cookies are active. Analytics and preference cookies are off by default; only strictly necessary session cookies run without your explicit consent.

Retention Schedule

Transaction data tied to your DANA, OVO, GoPay or QRIS deposits is kept for 12 months from the transaction date, then automatically purged unless a regulatory hold applies. You can see your full retention schedule in the Account Privacy section.

Account Security Log

Every login, password change and device authorisation on your account is written to a tamper-evident security log. You can view the last 90 days of activity from your Account Settings page at any time without contacting support.

Data Deletion Process

Submit a deletion request via email or the in-app Help Desk and we will erase all personal records within 30 days, except where retention depends on local law. We send a written confirmation once the deletion is complete.

Your Privacy Questions About rasqq login

The questions below cover the situations our account holders ask about most often — from how to download a copy of their data to how we treat QRIS scan records after a transaction clears. If your question is not here, reach us through live chat between 08:00 and 24:00 WIB or submit a written request by email.

We collect your name, email address, phone number and the wallet identifiers for any DANA, OVO, GoPay or QRIS account you link. We also log your device IP and session timestamps to monitor for unauthorised access attempts on your account.

Yes. Submit a data-access request through the in-app Help Desk or by email. We compile your full account record — profile data, transaction references and session logs — and deliver it to your registered email address within 14 calendar days.

Payment records for GoPay and QRIS transactions are retained for 12 months from the transaction date. After that period, they are automatically purged from our active database unless a regulatory retention obligation requires us to hold them longer.

We do not sell or rent your personal information. We share data only with the payment processors — DANA, OVO, GoPay, QRIS — needed to complete your transaction, and with fraud-detection services operating under strict contractual data-use restrictions.

Send a deletion request to our privacy email inbox or use the Privacy & Data section inside the in-app Help Desk. We action the request within 30 days and send written confirmation. Deletion may be partial where retention depends on local law.

Only strictly necessary session cookies are active by default. Analytics and preference cookies are switched off until you consent. Open the Cookie Control Panel from the footer of any page to adjust your preferences at any time.

We begin the deletion process for your profile and linked wallet identifiers within 30 days of account closure. Transaction logs may be held longer where retention depends on local law, and we notify you of exactly which records remain and for how long.

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